Frequently Asked Questions
Find answers to common questions about Learngrid, our live online learning programmes, classes, subjects, enrolment and learning experience.
What is Learngrid?
Learngrid provides live, instructor-led online learning for children and teens aged 6–16. Our programmes are designed to help learners build knowledge, practical skills, confidence and a lasting love of learning beyond the traditional classroom.
Who is Learngrid for?
Learngrid is designed for children and teens aged 6–16 who want to learn through live, instructor-led online programmes.
How does Learngrid deliver its programmes?
Learngrid delivers its learning programmes online through live classes led by instructors. This allows learners to participate in an interactive learning environment from home or another suitable location.
What subjects does Learngrid offer?
Learngrid's core programmes currently include Mathematics, Coding, and Language & Culture (Yoruba, Hausa, Igbo).
Are Learngrid classes live?
Yes. Learngrid provides live, instructor-led online learning programmes rather than relying solely on pre-recorded lessons.
Are the programmes suitable for different ages?
Learngrid serves learners aged 6–16. Programme content and learning experiences can be designed around the learner's age and stage of development.
How often are classes held?
The standard Learngrid programme provides two live classes per week.
How long is each class?
Each standard live class lasts approximately 90 minutes.
Where can learners attend classes?
Learngrid classes are delivered online, allowing learners to participate from a suitable home or learning environment with the required internet-connected device.
What happens if a learner cannot attend a class?
Parents and guardians are responsible for helping learners attend their scheduled classes. If a learner is unable to attend, parents or guardians should contact the Learngrid team for guidance regarding the applicable programme arrangements.
What makes Learngrid different from self-paced online learning?
Learngrid focuses on live, instructor-led learning. Learners participate in scheduled classes and learn with guidance from instructors rather than completing only self-directed, pre-recorded lessons.
What can learners develop through Learngrid?
Learngrid programmes are designed to help learners develop subject knowledge, practical skills, confidence and positive learning habits.
Is Learngrid intended to replace school?
Learngrid is designed to extend learning beyond the classroom through additional online educational programmes. Families should consider Learngrid alongside their learner's existing educational arrangements.
How do I enrol my child?
Parents or guardians can contact Learngrid to enquire about available programmes and enrolment options.
Is enrolment guaranteed?
Enrolment is subject to programme availability, cohort capacity and the applicable enrolment requirements.
Can I ask questions before enrolling?
Yes. Parents and guardians are encouraged to contact the Learngrid team with questions about programmes, schedules, availability and the learning experience before enrolling.
How are Learngrid programmes billed?
Programme fees are charged according to the selected billing plan and the applicable pricing for the learner's market.
What is the standard payment arrangement?
Learngrid's preferred payment arrangement is recurring four-week billing.
Are longer-term subscriptions available?
Longer-term learning-cycle subscriptions may qualify for applicable discounts, depending on the programme and billing arrangement.
What does my child need to participate?
Learners need access to a suitable internet-connected device and a reliable internet connection to participate in live online classes.
Does my child need to attend from home?
Learners can participate from any suitable environment where they can safely and comfortably access their online class.
What should parents do before a class?
Parents and guardians should help ensure that learners have access to their required device, internet connection and an appropriate environment before their scheduled class.
How does Learngrid approach learner safety?
Learngrid is committed to creating a respectful, inclusive and supportive online learning environment for children and young people.
How does Learngrid handle personal information?
Learngrid takes reasonable measures to protect personal information and uses information as described in its Privacy Policy.
Where can I read Learngrid's policies?
Learngrid's Terms & Conditions, Privacy Policy, Cookie Policy and Safeguarding information are available on our Legal & Policies page.
How can I contact Learngrid?
If you have a question about programmes, enrolment, scheduling, payments or the Learngrid learning experience, please contact our team through the Contact page.
Can I contact Learngrid before enrolling?
Yes. Parents and guardians can contact Learngrid before enrolment if they need additional information about our programmes or services.